This Privacy and Cookie Policy describes the personal data that Shankar’s Emporium Pte Ltd (the “Company”) and its related entities (the “Shankar’s Group”, which term shall include the Company) collects from or about its customers and/or the customer’s key stakeholders and officers and how the Shankar’s Group uses that personal data.
In this Policy, “you” and “your” includes the key stakeholders and officers of your business or company, for whom personal data/information may be supplied to the Company or to the Shankar’s Group.
- Personal Data/Information
For the purposes of this Privacy and Cookie Policy, personal information or personal data (collectively known as “Personal Data” in this Policy) is any information about an identifiable individual, other than the person’s business title or business contact information when used or disclosed for the purpose of business communications. Personal information does not include anonymous or non-personal information (i.e. information that cannot be associated with or tracked back to a specific individual).
By providing us with your details, you agree that we may store, process and use your Personal Data for the purposes of processing your requests. We do not share customer’s Personal Data with any third party organisations.
- Your Consent
By providing us with your Personal Data, you agree to the terms & conditions of this Privacy and Cookie Policy.
- Information We Collect
You may need to provide particulars/Personal Data of your key stakeholders and officers when creating an account with us or when enquiring or ordering goods from us. This may include data that specifically identifies you or data about you which combined with other information we have or are likely to have access to can be used to identify you. This may include your name, email address, mailing address, phone number, date of birth, personal identification/passport number, marital status, credit card number, photographs and video images of you and information relating to the computers or electronic device that you use to access Shankar’s Group’s website and other social media platforms of Shankar’s Group that may be used by Shankar’s Group from time to time.
- Use of Information
Your Personal Data may be collected, used or disclosed by or on behalf of the Company or the Shankar’s Group for the following purposes:
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- establishing and managing your accounts with the Shankar’s Group;
- facilitating transactions between the Shankar’s Group and you (the “Transactions”) and the provision of services by Shankar’s Group in connection with the Transactions (the “Services”);
- delivering or installing products to fulfill the Transactions;
- tracking and confirming the Transactions;
- sending you marketing surveys and feedback forms;
- sending you newsletters, promotions, announcements and alerts;
- resolving disputes that may arise between Shankar’s Group and you;
- protecting the legal rights or property of Shankar’s Group including during any insurance claims;
- complying with applicable laws;
- disclosing to or sharing, where required, with the auditors, lawyers or financial advisors of the Group and
- for other purposes for which your Personal Data was given.
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The Company & Shankar’s Group will not sell or rent your Personal Data. We may however share your Personal Data with our related entities and business partners, where required, in connection with any of the purposes stated in this Privacy and Cookie Policy.
- Use of Cookies
The Shankar’s Group uses cookies on its website to improve the site and your experience. The information that the Shankar’s Group collects from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our website/s. By browsing our website, you agree to accept our use of cookies. If you require further information and/or do not wish to have cookies placed when using the site, you may refer to www.aboutcookies.org for more details. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. The Shankar’s Group is not responsible for any cookies that may be set by third party websites that are linked to or from the Company’s or Shankar’s Group websites. You should consult privacy and cookie policies on such third party websites.
- Protection of Personal Data
The Shankar’s Group endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, copying, use, modification or disclosure.
- Retention of Personal Data
We will retain your Personal Data for as long as you use our products or services and it is necessarily required or relevant for business or legal purposes.
- Access and Updating Your Personal Data
You may access or update your Personal Data by sending a written request to us at DPO@shankars.com. However, there are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you.
If you believe that your Personal Data contains an error or omission, you should inform us immediately. We may adopt verification practices or procedures including but not limited to asking you questions about your identity and requesting that you furnish additional information.
- Withdrawal of Consent
Your Personal Data may be collected, used and disclosed for multiple purposes as stated in this Privacy and Cookie Policy. You may, however, choose to withdraw your consent by writing to us at DPO@shankars.com. The Shankar’s Group shall take all necessary measures to give effect to your withdrawal of consent, to the extent that such withdrawal does not conflict with the statutory requirements or the Shankar’s Groups other legal obligations.